FAQs

Legality

Is it legit to buy cigarettes on this website?

It’s not allowed to send cigarettes by post. However, buying cigarettes you do not violate the law, because the number of cigarettes sent is very small.

Quality

Are these cigarettes genuine or fake?

All the brands we sell are 100% genuine. They are produced in other countries with a lower excise tax on tobacco products.

Delivery time

What is the delivery time?

Delivery usually takes from 7 to 15 days depending on the chosen delivery method. Sometimes this period can be increased. For example, due to a large number of orders or the lengthy procedure of customs control.

Product origin

In which country are cigarettes produced?

We mainly sell cigarettes made in Eastern Europe countries.

Seizure risk

What is the likelihood that customs will find cigarettes?

In about 95% of cases, parcels successfully pass the customs control. But it should be remembered that the smaller the parcel, the greater the chance that it will be released from customs.

We recommend ordering no more than 2 blocks per parcel. you can make several orders, and we will send two blocks each. This increases the probability of delivery.

Customs clearance

Whether I will process the purchase at customs and how much I will pay the fee?

We send from a private person to a private person, the customs Declaration will indicate that this is a gift, the price is 1000 RUB (11 EUR, 15 USD, 10 GBP)

Payment of bank fees

Who pays the bank fees?

All bank fees and expenses related to the transfer of money are paid by the buyer. Some banks charge up to 30 EUR.  This is due to SWIFT money transfers.

Refunds

If I do not receive my order, will I have a refund?

There are two options:

A. If your order was insured you’ll receive a full refund. Uninsured orders allow you to save money, but at the same time, you lose the opportunity to have a refund in case of seizure.

B. After we receive the parcel, we will refund you 70% of the order value, or you will pay for the delivery again and we will send the order again.

Read more about insurance “Terms & Conditions”.

Tracking

Will I have a tracking number?

Yes. Each parcel has a tracking number. As soon as your order is sent, you will receive a notification email containing the tracking number.

Rolling tobacco

I’m looking for rolling tobacco. Do you have it in stock?

Sorry, we do not sell rolling tobacco.

Delivery area

Which countries do you have delivery to?

Yes, we can send the parcel to any country except Australia. Except for IQOS and Heets products.